Interior Ministry plagued by problems in new, upgraded household registration system 戶政修好沒 @ 【精英翻譯】的部落格

Interior Ministry plagued by problems in new, upgraded household registration system (2014/02/10)

The Interior Ministry’s new, upgraded household registration system has experienced problems since going on-line on Feb. 5. The system crashed twice this morning, leaving areas like Taipei, Kaohsiung, and Changhua temporarily unable to issue ID cards.

To respond directly to citizen complaints about the upgraded household registration system, Deputy Interior Minister, Hsiao Chia-chi, went to the frontlines, visiting a local household registration office. Since going on-line on Feb. 5, the system has experienced instability and slow speeds, leading to public complaints.

Hsiao Chia-chi
Deputy Interior Minister
Our recent investigation along with a response from the IT company is that we will need to use this evening for them to work overtime and modify programs to complete improvements to the system.

Taipei City, Kaohsiung City, and Changhua County all experienced software problems which are preventing them from issuing ID cards. The Interior Ministry quickly ordered these offices to issue official documents to solve this problem, a historical first.

After spending NT$2.17 billion for this system upgrade, many are surprised about how many system-wide problems can arise. Many are also wondering who should be responsible.

Hsiao Chia-chi
Deputy Interior Minister
After this temporary problem arose, we need to check internal operations and everyone involved in oversight and administration, as well as the vendor's

Continued problems have incurred the wrath of Interior Minister, Lee Hong-yuan. He did not rule out replacing Hsieh Ai-ling who is the current director of the Interior Ministry’s Department of Household Registration.

戶政修好沒

內政部推動的新戶役政系統2月5號上路後，因為系統不穩，作業龜速，導致民怨，今天是內政部承諾改善的最後期限，不過一早8點半，系統還是一度出現當機情形，而且包括台北、高雄和彰化三個縣市，目前無法印製新的身分證，改發身分證明來補救。

站上第一線向民眾一一詢問，新戶政系統改善期最後一天，內政部次蕭家淇親自坐鎮，因為新戶役政系統2月5號上路以來，因為系統不穩，作業龜速，導致民怨。

[[內政部次長蕭家淇]]
根據剛剛的研判，電腦公司給我們的回覆，可能需要晚上的時間，他們加班修改程式之後，才能改善完畢。

另外，目前台北市、高雄市、還有彰化縣三個縣市，由於軟體的問題，無法印製身分證。內政部趕緊通令，改發臨時 "身分證明"來補救，堪稱史上頭一遭。

只是砸了21.7億經費的新戶役政系統，才剛上路，系統就出包，到底誰該負責?

[[內政部次長蕭家淇]]
就是說這個事情告一段落之後，一定要追究我們內部，所有行政人員的監督責任，以及廠商之間設計的責任，我們都一定會追究。

系統出問題讓內政部顏面無光，也讓部長李鴻源震怒，表示不排除撤換戶政司長謝愛齡。