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Half a million Vibo customers lose telecom service following power outage (2014/03/26)

Customers of Vibo Telecom are upset following the company’s largest service interruption in five years. For about four hours on Wednesday, more than half a million of the telecom’s customers in northern Taiwan and Yilan were left without service. 

Nearly every minute a new customer appears at this office, and each one has a complaint.

At 11:26 am, Vibo Telecom’s service from Miaoli to northern Taiwan and Yilan saw more than 500,000 cell phone customers lose their service. No calls could be made and internet services could not be accessed. Even worse, customer service staff had little idea what caused the disruption.

Vibo headquarters said a power outage led to the problems.

Vivian Lin 
Vibo Public Relations
At 11:26 in the morning, Neihu had a major power outage. When our backup system started, there was a fire that interrupted a portion of our data and voice services.

Vibo says it will adhere to regulations regarding compensation for customers who experience service disruption of more than two hours. This could include a reduction in monthly fees or providing other telecom services.

威寶全掛點

威寶電信發生五年來最嚴重斷訊，北區超過50萬用戶手機掛點近四個鐘頭！這是因為台電內湖段中午停電，讓威寶位於內科基地台，備用系統啟用時全數燒毀，雖然業者強調會依NCC規定來賠償，但這麼多用戶四個小時無法通話，損失難以估計。

平均一分鐘，就有客戶上門，一進門就開始抱怨。

26號中午11點26分，威寶電信苗栗以北，以及宜蘭等50萬用戶，手機突然斷訊，撥電話、上網都不行，詢問門市人員也沒頭緒。

威寶總公司對外說明，是因為停電所致。

[[威寶電信公關 林維娟]]
早上11點26分，內湖大停電，造成我們公司的備援系統啟動後燒毀，造成部分數據服務和語音服務沒辦法使用。

威寶保證會按照NCC規定來賠償，根據規定，用戶連續阻斷兩小時以上，電信公司得依契約規定，減收月租費，或提供等值電信服務。

本文引用自 民視新聞網 http://news.xn--1qws34d.com/
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