【精英翻譯】的部落格

The Importance of Listening不可忽視的「聆聽力」

─Asha Thibedeau

精英翻譯社轉自http://paper.udn.com/udnpaper/POH0058/264299/web/

“I have learned a great deal from listening carefully. Most people never listen,” Ernest Hemingway said, and he was right. We give importance to speaking our minds but often forget the value of listening.

厄尼斯特．海明威說過：「我從仔細聆聽當中獲益良多。大多數人從不注意聽。」他說得對。我們看重表達自己的想法，但常常忘記聆聽的價值。

We "hear" things, but they may go in one ear and out the other. Listening, on the other hand, requires attention and concentration. It's the ability to receive messages accurately. Because misunderstandings happen when people don't listen carefully, listening, rather than talking, is the key to effective communication.

我們「聽見」事情，但可能左耳進、右耳出。另一方面，聆聽則需要注意力和專注。這是精確接收訊息的能力。因為人不仔細聆聽時會產生誤會，有效溝通的關鍵是聆聽而不是說話。

How do we become better listeners? First, show respect. Don't interrupt the speaker, and keep an open mind even if you disagree with the speaker's views. Second, try to talk less than you listen. Though it may take practice, control your urge to frequently weigh in, and speak only when the moments seem right.

我們要如何成為更好的聆聽者呢？首先，展現尊重。不要打斷說話者，而且即使你不同意說話者的觀點，也不要妄下定論。第二，試著少說多聽。雖然這可能需要練習，但還是要克制經常想發表高見的衝動，並且只在時機看起來適當的時候才說話。

When those right moments might be depends on the conversation. In general, good listeners don't jump in with their opinions or advice. Instead, they might ask questions that draw information from the speaker. This information may then help the speaker recognize problems and solutions.

何時是適當的時機取決於對話。一般來說，好的聆聽者不會貿然發表他們的看法或建議。反而，他們可能會詢問可從說話者身上得出訊息的問題。這訊息或許就能幫助說話者認清問題和解決方法。